Returns
We appreciate your business with Gwolfs! While we don’t offer returns and exchanges as a standard policy, we are committed to ensuring your satisfaction. If there’s an issue with your order, please don’t hesitate to reach out to us at hello@gwolfs.com. We’ll do our best to address any concerns promptly.
Refunds
Refunds are available under the following circumstances:
- Wrong Items: If you receive the wrong items in your order, please contact us at hello@gwolfs.com. Provide photos of the incorrect items, along with your order number, and we’ll promptly resolve the issue.
- Damaged Items: We apologize if your product arrives damaged. To expedite the resolution process, email us at hello@gwolfs.com within one week of receiving your order. Include photos of the damaged product, your order number, and any relevant details. We’ll work to find a solution promptly.
Exchanges
At this time, we do not offer direct exchanges. However, if you’re unsure about sizing, please refer to our sizing charts available in the product description section for each item in our store. In rare cases where an item is mislabeled, please notify us at hello@gwolfs.com within one week of receiving your order. Include your order number and photos of the mislabeled item. We’ll either send you a new one or issue a refund.